If you change your mind about a product we can accept returns, minus the shipping cost, within 14 days of receipt, providing that the item is unworn and in perfect condition. If an item is deemed to have been worn or damaged due to customer negligence it will be returned to the sender. Please take extra care when trying on garments to avoid damage. Panties should be tried on over your own garments. Please ensure that all returns are fully insured as we cannot accept responsibility for goods lost in transit. For international returns, please ensure that customs documentation is filled in correctly indicating that the item is a return. Should the item have customs charges placed on it upon arrival, we will not be able to accept it and it will be returned to you.
Email me at email@example.com to start the return process.
My bespoke items are tailor-made to each client from size and fit, to style, colour, and fabric. Due to the customization of these garments they cannot be returned or exchanged. If you are not satisfied with the garments, alterations and minor changes to the design can be made. In the unlikely event that there has been a manufacturing fault, a replacement will be offered.
Any bespoke orders that are cancelled prior to delivery will incur a charge of the full deposit originally paid. If payment is late by over 30 days for an instalment on a made-to-order item, we reserve the right to deem the order cancelled. Any instalments paid up to that point will not be refunded to cover the cost of work up to that point.
ALTERATIONS / EXCHANGES / REMAKES
We want every customer to be happy with their lingerie so we offer exchanges or a free alterations on all made-to-order items. We must be notified of this within 4 days of receipt. For custom orders, remakes are sometimes possible, depending on the complexity of the order.
Contact firstname.lastname@example.org with your order number, name, and item you’d like to exchange. Garments must be returned in unwashed, original condition with tags attached within 14 days of receipt. Return shipping charges will be determined case by case.
Each piece of lingerie handmade to order in Wroclaw, Poland. Please allow up to 3 weeks for fulfillment depending on the queue, usually less. Current timeframe updates are available upon request. Rush ordering is usually available, depending on the season.